To unlock your Token or Smartcard you'll need the software Safenet Authentication Client Tools installed. See here how to install it.
To unlock please follow these steps:
- Open the software Safenet Authentication Client Tools and press the botton Advanded View
- On the left site press the mouse right button and choose the option Configure PIN token
- Insert the Administrator PIN or PIN ADMIN that was sent by SMS to your phone
- Insert the new PIN and Confirm the PIN introducing it twice
- Click OK
- If the PIN is unlocked you'll see this message PIN changed
- If the message Incorrect PIN appears it means you haven't inserted the correct ADMIN PIN
- If the message The token is locked due to several logon attempts appears it means that the ADMIN PIN has been locked and for security reasons it can't be unlocked. A new Certificate must be issued.
