When requesting a Digital Certificate a Client Account is created in suspended mode. The user email defined is associated with document identification number of the holder or the certificate representative.
- To Ativate or Recover your Cient Account access here
- Fill your user's email
- Fill the Security Check.
After this you'll receive an email to Activate your Account with a link to configure the password.
(The link on the activation email is valid for 10 minutes and if this time is overtaken you'll have to repeat the process)
Clicking on the link you'll define a password and confirm this password.
After you receive the OTP code on your registered phone number you'll have to insert it on the field "OTP code"
Accept the Terms and Conditions and click on Password Recovery
Afterwards you'll receive the message Account Sucessfuly activated.
Take note: This message will not appear if the validation time of the link has been exceed. If needed go to the login page and press Need Help? to send a new email with a new link.